🚨🚨🚨This company is not RELIABLE. I reserved a round trip for January 2 -7 2023 between JFK and a hotel in Times Square. It cost me $334.02. The first trip went without a problem. For the 2nd trip, the night before I confirmed it, because it was going to be at 1am and I wanted to be relax. At the time indicated the driver didn't showed up. I contact GetTransfer through Telegram and he/she tried to contact the driver but didn't have response. He / She wrote "Please apply to our email address: info@gettransfer.com describing your negative experience, our e-mail specialists will provide you with further instructions regarding the payment you did. In this situation, we can offer you to start searching for local transport. We do sorry for the inconvenience you have to face." At 1:30am I had to contact UBER and in 3 mins I had a vehicle to takes us to JFK. I wrote GetTransfer for the refund of $167.01 of that 2nd trip and they don't want to refund my money. They want to keep it in the account I have with them for a future trip, but I don't want to travel again with them. THEY ARE NOT RELIABLE!!!!!!! They now says that their User's Agreement establishes that the balance will be returned to their account. Also there are messages from drivers who allege they are not paid for their services. 🚨🚨🚨