We flew from England to France and had pre-booked a transfer through Gettransfer from the French airport to our accommodation, as well as a return transfer a week later to the airport for our flight back to England. These transfers were arranged over three weeks in advance, fully confirmed, and paid for. Upon arriving at the airport in France on a Sunday morning, we received an email that had been sent while we were still in the air, just two hours before our scheduled pick-up. The email informed us that our transfer had been cancelled, with no alternative arranged. This left us stranded in France on a Sunday, with no public transport options and an 18-month-old child. We had specifically chosen this company to ensure a car seat would be provided, so we wouldn’t have to carry our own on the plane. Initially, I was told we would be refunded, plus an additional 10% as a goodwill gesture. However, upon checking my account, no refund was made. After contacting Gettransfer, I was informed that the amount had been credited to my account with them instead of being refunded. I have since been in constant communication, requesting a proper refund because they cancelled the service but they still refuse to return my money. They have now stopped responding to my emails, and the only possible way to recover some of the money appears to be through my credit card provider. The two transfers we booked with them cost £66.72, but in the end, we had to spend £140 on alternative transfers, leaving us over £200 out of pocket