Never had such experience before...with such unprofessional and dishonest service. Unfortunately, our story looks pretty much similar to those already posted (I should have read it before!) and I am now decided to take legal action to get my money back and publish our experience as much as possible on social media (sorry, not possible to rate less than one star...). Briefly about the facts which took place last August for a very urgent ride scheduled between Richmond, VA and Boston, MA (more than 1,000 Usd) with my young children. Two hours before the ride, the dispatcher called me to inform that it was cancelled and that another option had been found with a new driver from Richmond airport. 30 minutes before meeting, this second driver called me to cancel the ride! I immediatly called the dispatcher for an alternative and urgent solution but he never called me back ! I was left next to the road with two young children for a service paid but never provided...this situation is simply unacceptable! We had to take train and buses to reach our destination (not for free, of course). Since August, I am struggling to get -at least- refund for the two "no shows" from Gettransfer's drivers. All this time waiting and receiving confirmation that my request is being proceeded...I have even received a notice that it had been already reimbursed! Which is completly wrong (I have asked for evidence but of course never received it...). Why not simply apologize and refund straight away? Why losing so much time? Unfortunately for GETTRANSFER, unless refund confirmation is received, I will definitly not remain inactive...