DO NOT USE THIS COMPANY!!!!! Was not the service advertised!!!! Me and my fiancée booked to go on a tour with transportation to auschwitz birkenau from krakow, however when the transport arrived we were told this was the only service provided and a tour and tickets for entry were not included. The company advertised it as transportation and tour lasting 7 hours, clearly stating the only thing not included was food and drink. The confirmation email we received from them also told us it was transportation and tour lasting around 7 hours, going into detail of what we should expect on the tour, including break times, what footwear to bring, as well as bringing our passport ID etc. Upon being informed a tour was not included by the driver, we showed him our confirmation email and he agreed a tour was included, he called get your guide to inform them of their mistake, they denied a tour was included. We then spoke to get your guide on the phone and said we obviously wanted to cancel, as it was not the service advertised, the company said this was not possible. After several emails including sending them their original advert and confirmation email we received, Get your guide has so far refused to provide us with a full refund of the €172.86 we paid. They have basically ignored our emails. Our main intention of visiting krakow was to visit Auschwitz concentration camp, unfortunately because of Get your guides false advertisement we did not get to visit it. We are now having to go through paypal dispute/claim and are considering legal action, contracting the polish tourism board and going to the uk ombudsman to get our €172.86 fully refunded.