GetYourGuide Reviews

Name: GetYourGuide
Rating: 1.36

1.4 Rating 309 Reviews

8 %

of reviewers recommend GetYourGuide

Company Reviews

Questions

Metrics

1.4

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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GetYourGuide 5 star review on 9th March 2025

Tenny

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst and slowest customer service ever. Stick to other options if possible!!”

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Posted 3 days ago

“This company is a scam. Do not use them. They sell expensive tickets but the tickets are fake and not recognised at the venue.”

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Posted 4 days ago

“Terrible Service - Complete RIP Off. booked an Auschwitz tour for 1200 and private transfer for 6 people. Booked months in advance but told afternoon before that tour time had to change from 1200 to 1530. Private transfer time could not be changed for cancelled similar £200 transfer through no fault of my own and Get Your Guide would do nothing to help. Avoid like the plague!!”

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Posted 5 days ago

“I contacted GetYourGuide about a private rental car with driver to visit waterfalls in Yogyakarta. They came back with a suitable itinerary. The payment date rolled around 2 days before the tour. Once the payment is made you cannot get a refund I paid the money and they sent me a completely changed itinerary with no waterfalls. I couldn't get a refund. The driver arrived in a crappy car and an hour late. I started on the tour but the first site was so pathetic. I gave up.”

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Posted 1 week ago

“I can’t comment on the guide itself but I can on the proces. I made a wrong booking, contacted the support within 10 minutes but nothing could be done. No money back. Make sure pay with creditcard or find a other provider.”

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Posted 2 weeks ago

“Booked a trip in Koh Samui through Getyourguide. Turned up at 8.30am, 1/2hr before the designated meeting time of 9am, waited until 9.15am, nothing, no one turned up and no one tried to contact us. Eventually managed to get a representative at the company that finally said the guide wasn't coming and cancelled the trip - at that point we were just left stranded. Told us that the guide would phone us to explain but that never happened. They tried to rearrange for the afternoon but we were on a cruise so the times were impossible for us. They did refund us and I appreciate it wasn't exactly their fault but it is their responsibility to ensure the guides turn up and keep in contact. We were literally left deserted. Very disappointed with Getyourguide”

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Posted 1 month ago

“We would like to comment on the excellent assistance we had on our trip to marokko. We booked 4 activities, all good, apart from confirmations from the tour guide. But GYG responded great to our questions. Even late in the evening we still got response and solutions for the issues we had. All in a very pleasant and effective way. Reliable organization!”

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Posted 1 month ago

“I booked 2 tours in Vietnam and I paid extra for cancellation policy. I got an email confirming that I can cancel an hour before and get a percentage however when I tried to do that hours before I could not do it on the app and no one responds to my messages, very misleading and disappointing. I would not use get your guide ever again.”

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Posted 1 month ago

“Was trying to book a "special discount" tour yesterday for August. Every time I tried to book at the reduced price, I was alerted "something went wrong, please try again". I tried for about an hour wanting to get the special price and every time I reloaded the page the price increased and I still could not book. No contact email for help either. AVOID!!!”

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Posted 1 month ago

“A middleman for tourguides, although the tours are excellent the agency itself is horrible”

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Posted 1 month ago

“I had 2 very nice bus tours, but get your guide is a real bad middleman. I suggest you avoid them and find a local guided tour”

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Posted 1 month ago

“Our driver was Johnny. He was excellent at driving, providing commentary, and making sure everyone was happy.”

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Posted 1 month ago

“Avoid. You see the price, then it changes at some point while booking. If you booked, support will tell you that you had to check the price on every step and ask for screenshots when it changed. If you don't have any screenshots, then sorry, but you can't cancel the event. Your money is gone. We ended up paying more for the event than was offered on the street in tourist zones.”

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Posted 1 month ago

“Get your guide Australia has unlawfully debited my account 3 times. I have no affiliation with them. I have had to cancel my card and report, absolutely underhanded and impossible to contact without a booking number. Which I don’t have because Hello! I have never made a booking!😡”

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Posted 1 month ago

“Only had the option to pay for two seats on a tour but it was my birthday and I wanted to take it. I was told I couldn't get half my money back because I took someone else's seat yet there were 5 open seats on the van I was in and even more in the other van... Rip off! And on my birthday!”

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Posted 1 month ago

“We booked a Medellín walking tour with Real City Tours. The communication prior to the tour was excellent, with clear and concise meeting instructions. Our guide Luis was exceptional. He answered the numerous questions posed during the tour with great professionalism and passion. He thoroughly explained the history of the graffiti and the past struggles of Comuno 13. Along the way, we enjoyed a breakdance expo, sampled local food, and concluded our tour with a beer (soft drinks available) at a vibrant rooftop bar overlooking the city lights of Comuno 13. At the end of the tour, he suggested transport options back to our hotels and ensured each group member was well taken care of. I highly recommend this Real City Tours experience for a memorable exploration of the graffiti art and daily life in Comuno 13.”

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Posted 1 month ago

“I had a bad experience withe GetYourGuide. I made a reservation for 2 tickets to the Vatican, and when the date was approaching I tried to go to the website to confirm the reservation and I didn't get any information. Upon returning from the trip, I ended up seeing the ticket charge on my invoice without my authorization. GYG2RAG7V3BW”

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Posted 1 month ago

“Just had an amazing tour with Laner Jin to monte Fuji . Was amazing how she show us the entire tour everything with a smile on the face and a lot of knowledge. I recommend 101% This company with Jin . Thanks a lot Jin :))”

GetYourGuide 5 star review on 14th February 2025

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Posted 1 month ago

“We booked a day tour in English with GetYourGuide. However, The local company booked us to a tour in German. We have discovered this by chance the day before. They admitted it was their mistake and offered to book us on an English tour the next day. Although it was not great we agreed to the new arrangement and got a confirmation message for the change in GetYourGuide app. The next day we were never picked up! Calling the company they said we were not on their list… This low level of communication between GetYourGuide and local companies and no accountability has been a frustrating and stressful experience which is better avoided…”

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Posted 2 months ago

“We spent nice time in Sanjay Ghandi National park with our guides Kishor and Aadil. They give us a lot of information. They were also very friendly and knowledgeable. Thanks to them we could discover for us the unknown side of India.”

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Posted 2 months ago

GetYourGuide is rated 1.4 based on 309 reviews