During a 1 and 1/2 hour bus ride from Geneva Switzerland to chamonix France, the guide asked all patrons on the bus if we wanted to purchase cable car and train tickets in chamonix France. I selected only to purchase the train tickets which were $10 a piece but I was charged for the cable car as well which was an additional $97 per person * 3. When I brought this to their attention, they absolutely, flat out refused to provide a refund even though I was able to provide them with the specific tickets we were given which displayed a ticket number which could have been used to show that it was not used for the cable car. They were unreasonable and not flexible at all. Will never use them again.