My family and I booked a tour over getyourguide website. After I arrived at Destination and not 20 hours prior to the tour I booked, the tickets got cancelled. The explained to me that I will get the money I paid for the tour refunded and that’s it. After I contacted them, they offered no actual solution, so I got stranded. I have to be clear we traveled almost 3000 km specifically for the tour. We paid for our accommodation and transportation (plane and train). We were travelling with a small child and they knew all about it, and we still got cancelled. Also worth of mention, we booked our tour a month in advance… avoid at any cost, not reliable, not supporting, no flexibility… absolute disgrace