This "organisation" is just hopeless. Thanks to them, two of our bookings were cancelled. One of them we weren't even informed of by email. I only found out when checking on our plans the night before the activity. I suggest that they close down and stop wasting their customers time. We don't get to travel from Australia to Europe very often, so we expect better from a " professional" booking agency. Don't waste our time. To everyone reading this, just run away in the opposite direction. This company is bad, bad, bad. DO NOT USE THEM UNDER ANY CIRCUMSTANCES.