I booked a $278 one-day tour with GetYourGuide to Victoria and Butchart Gardens on March 29th, expecting a smooth transfer service. However, they changed my pickup location multiple times, forcing me to walk 30 minutes just to get picked up! The driver/guide, supposedly experienced, left me stranded alone on the cruise ship at night during the return trip. Despite being the only passenger left behind, they made no effort to locate me or offer assistance. I was left to fend for myself, feeling utterly abandoned. To add insult to injury, their office was unresponsive when I tried to reach them for help. Thankfully, I managed to find my way back to Vancouver with assistance from cruise authorities, but the lack of concern from GetYourGuide is appalling. Avoid this company at all costs! They show no regard for customer safety or satisfaction.