Absolutely shocking customer service. We booked a meditate with horses experience through get your guide, we drove 45 minutes to be there and the provider did not show up. I tried to call, facebook message and contact the provider via the chat on their website...nothing, everything was off. I had to chase get your guide for 5 days to get my refund. I asked them very specific questions which they completed avoided, they said it is the providers fault but can give no evidence or actual explanation. I'm pretty convinced the provider didn't even know they had a booking or they've allowed a scammed to set up a profile on their platform. They've offered nothing to compensate my time lost and all the stress the situation caused. I seriously question their vetting procedures and will never ever use get your guide again.