I had a very bad experience with GET YOUR GUIDE in Washington DC. I booked a bike tour to Mt Vernon from Alexandria. I should have been wary from the beginning as I asked a question and they took weeks to get back to me. So I should not have been surprised that they did not connect with me after I sent a message two days before my bike ride to ask about the weather and other options for returning from Mt. Vernon. There was flooding on the way to Mt. Vernon and I did not want to take my grandson on the bike road. But once again they did not return my email. I went to Alexandria in the pouring rain and spoke with the bike shop personnal. He could not help me as I booked through Get Your Guide. As I looked around the bike shop, I wondered why I booked through them in the first place as I could have just gone to the shop and picked out my own bike. I tried to connect with GYG again but never talked with a "real" person. The company has terrible customer service and I told them I would write a bad review if I did not hear from them to resolve my problem. I did not so I am writing this review. I lost $296 on this tour, plus the cost I paid to tour Mt. Vernon. This was supposed to be a highlight of my trip with my grandson, instead it make me angry. I do not recommend this company and will stay away from them in my future travels. I recommend you use any other company or you too might be writing a bad review in the fute.