Booked a tour for the next day but the date was an accident that I picked up within 10 minutes of booking and was not going to be in Rome on that day. Contacted get your guide immediately to ask them use the payment as credit for another tour and they ignored me because it was within 24 hours of booking. I challenged the charge with my credit card provider and they still charged the card because we cancelled within 24 hours of the booking. I would have been a repeat customer all through Europe if they had assisted me with my mistake but unfortunately will never use them again.