I used the get your guide web site to book a 2-hour tour in San Miguel Mexico. Although I picked the 10am tour, the confirmation I received was for the 1pm tour. I contacted them and changed it for the following day at 10am because there was no availability at 10am for the day I had picked! At 10am the following day no one appeared at my hotel! I contacted the local agency who confirmed that they had never received the booking from get your guide! I contacted get your guide who offered a refund. I said ok, although I had lost my morning. Then, I received an email from get your guide and instead of a refund they offered a gift card! Why? Because they said that when they re-booked me (without a local agent booking) they did it as a gift card and therefore I was not entitled to a money refund but to a gift card! I heard from some friends that this their typical scam in order to book sales and sell gift cards! Please BE CAREFUL! The same can happen to you! Avoid get your guide. They are a FRAUD!