I had a terrible experience much like those who have already written reviews. With confusing communication about whom to collect these passes from, I arrived to collect my passes a day into the five days. As such four days remained on the tickets. After my effort to visit two ticket booths, call the vendor phone number where I spoke with a local vendor on the phone, and an in-person conversation with an on-site representative, I was told that I could no longer receive my tickets. However, 4 more days remained on my pass for open access to all 3 locations. This was a blatant withholding of services paid for.