I booked a trip to the Alhambra for 3 people. Received confirmation email. Everything seemed fine. The day before the trip I received a phone and it suddenly 'overbooked' We could go later in the day, but I had to check that first with my friends. I asked to call back, but I had to decide immediately! (I cannot decide for other people) I sended WhatsApp, it was read immediately but there came no answer (rude) They would pay me back... Then I received mail. In 2 weeks my money will return (this is possible immediately!) And if not, I can take contact... The e -mail does not state 'transfer' but 'canceled by civil unrest'! Unfair! Unfriendly! Unreliable!