We booked a day trip to Mont Saint Michel from Paris with GetYourGuide. Unfortunately, 2 days before the day trip we both got sick. We cancelled the trip and were assured by the provider that, because we had cancelled within more than 24 hours of the trip, we would get a full refund. The provider would refund to GetYourGuide, since they booked it, and GetYourGuide would reimburse us. However, once GetYourGuide received our refund, they refused to pay us asking us to jump through all kinds of hoops (get a doctor's certificate to prove we were sick, etc, etc.) even though they already had our money. It took a couple of weeks of daily phone calls and threats to get our lawyer involved before GetYourGuide refunded the cost of the trip (which, remember, they had ALREADY received from the trip provider). GetYourGuide is a third party trip consolidator, not a travel company and their shady (if not illegal) behavior regarding our refund should be a wake-up call for anyone considering using their (so-called) service.