We booked a tour of Ann Franks house and the Jewish quarter. I booked 3 months in advance as I heard you need to book early. When arriving to meet my guide she asked me do you have the tickets for Ann Franks house I said no. My understanding was they were to be purchased by get your guide and I would need to pay for them in addition to my $225 tour. She told me she has encountered this problem many times before. It is so unclear and she felt terrible they would not refund me. Her boss refused to refund my tour. It’s was my first experience with this company and my last !!!!! Having only a few days in Amsterdam this was so disappointing.