I recently booked a short break for me and my son to Rome. This was my son's first break for 6 years due to illness. I month before going i booked a trip to go to the Vatican museums (fast track) this would have been the major highlight to the holiday as my son is highly religious.
The trip was also going to fall on my son's 21st birthday too.
On the eve of the trip (9.20 pm) i received a email stating that the tour had been canceled due to a bank holiday we were both very disapppointed to hear such bad news.
Why had they allowed us to book if they knew it was a bank holiday in the first place and giving us no notice to change.
I contacted GET YOUR GUIDE who stated they will speak to there partner in Rome no compensation for a ruined holiday due to neglect. My aim now is to make this situation as public as possible so people don't use GET YOUR GUIDE
4 months ago
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