Ordered 3 tours in Milan,Italy. Received a cancelation phone call from GYG less then 24hr before these tours, and we're informed that we could visit these sites 2 days later, which was not possible, because we were leaving Italy. They told us that we could apply for refund ($350). We tried to contact the GYG via chat many times and didn't have any luck. Finally spoke with a lady in the office and we got informed that they will send partial refund $ around $100. Also another person emailed us saying that the tour provider won't allow to send any refund after 30 days . I WILL NEVER USE THIS TOUR OPERATOR AGAIN. BAD SERVICE, LOST MONEY AND MISSED TOURS!