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Unreliable and Unresponsive: A Supplier's Experience with GetYourGuide* As a seasoned supplier in the tourism industry, my recent dealings with GetYourGuide have left me deeply disappointed and wary. Despite my credentials and legitimate business operations, my account was inexplicably blocked without any prior notice or valid reason provided. This unilateral action not only disrupted my business but also reflected a concerning lack of transparency on their part. Attempts to seek clarification via email were futile; their customer support remained conspicuously silent, leaving me with unanswered questions and unresolved concerns. It became evident that GetYourGuide operates with an alarming disregard for communication and accountability. Moreover, my apprehensions about the integrity of their operations were further validated when I discovered that they collaborate with dubious entities and resellers. This association with questionable partners raises serious doubts about the authenticity and reliability of the experiences they offer to their customers. Furthermore, the individuals representing GetYourGuide, who are entrusted to guide tourists, often lack the necessary expertise and training. This oversight not only compromises the quality of service but also poses potential risks to travelers' safety. In cases of emergencies or accidents, the lack of responsive support from GetYourGuide exacerbates the situation, leaving both customers and suppliers vulnerable and helpless. For those considering using GetYourGuide, I urge caution. The company's actions and practices suggest a prioritization of profit over integrity and customer safety. Attempts to contact them through various means, including their advertised toll-free numbers across different regions, proved futile as none were answered—a testament to their disinterest in addressing legitimate concerns. In conclusion, based on my firsthand experience, I cannot recommend GetYourGuide as a reliable platform for booking travel experiences. The risks associated with their opaque practices and inadequate customer support far outweigh any potential benefits. Travelers and suppliers alike deserve better—trustworthy partnerships built on transparency, communication, and mutual respect.
4 months ago
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GetYourGuide has a 1.3 average rating from 254 reviews

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