Total scam! My reponse to GetYourGuide after failing to get a refund after they changed my tour time to something earlier in the day which I could not make. I have kept all their hopeless correspondence if required. Please read. “ Get your guide is an unscrupulous organisation that steals from its customers and hides behind policies that are completely made up to suit itself. To change a “sunset” tour to the middle of the afternoon and hide behind a policy that some bureaucrat has cooked up is deceptive! What if I was in a train coming in to Rome after the newly updated time was determined, and hiding behind the feeble excuse of your business having “ticketing issues”, I’d call that manipulative and unconscionable. I will now go online every week and alert future travellers of these deceptive practices.”