I tried to book a tour at the last minute by using my cell phone. When I got to GYG payment page, there was no gift card option to click. Then I chatted with an GYG agent/Pearl on the same website. She didn’t give me any suggestion, just connected me with JustAnswer. Per JustAnswer: click GYG Contact Us, add the booking reference and fill out the form, to request using my gift card for this order. In order to get a booking reference, I had to book the tour without using my gift card, with the understanding that I could get my charged deducted by GYG honoring the gift card per JustAnswer’s suggestion. Then I talked with a GYG agent Romel. He said by using a cell phone for order, I would get limited detail on GYG website compare to using a PC. There was no gift card option on the payment section like on PC. Cell phone user had to go to the order summary. Under the activity (tour), there’s a small scroll down arrow. If I had clicked it, the gift card option would popped up. Why GYG didn’t show the gift card option on the payment page along with other credit cards? Why Pearl didn’t tell me about this when I asked for help? There were at least 10 emails from GYG. I spent hours working with different agents during my vacation. When I asked why per Pearl’s chat that JustAnswer’s $5 was refundable? One GYG email replied: you would be refunded a membership charge of $30. I didn’t even ask for a JustAnswer membership! After providing all the screenshots from the chats, GYG agents gave me all kinds of excuse. One email said that GYG was not connected to or authorized to use JustAnswer, contrary to the prior email telling me about $30 refundable membership; denied the chat agent was even a GYG employee, “in order to protect the activity provider and other customers, we couldn’t honor your gift card”….it was appalling! How honoring my gift card would harm the activity provider and other customers? I spent hours talking to & emailing GYG. Their emails were mostly with the same “copy and paste” answers, and other but ridiculous reason why they wouldn’t honor my gift card. GYG repeatedly said that I could use the gift card in the future. This was my first order which ended up a mess, why should I book thru GYG again? GYG’s cell phone website for gift card was not transparent (they just want to sell gift cards but don’t want customers to use?); Customer Care was incompetent, misleading, dishonest and uncooperative. You may have good experience working with GYG, like my son did. If you have a problem, don’t expect GYG will own up to their mistake and do the right thing for customers. Wish I give GYG a zero star!