Air Canada delayed my flight by 4 hours so I was late and missed my connecting flight in Washington, to go to Rome. I had pre-booked and for an airport transport from to my hotel. Because my flight was delayed I arrived the day after the original booking date. Both the activity provider and Getyour Guide refused to adjust the booking for the day after, even though this was beyond my control. They said I had to give 24 hours notice. I guess you have to be magic and telepathic when travelling to know to inform GYG that your flight is delayed. I dont know anyone that can do that. Because of this, I had to pay out of pocket to travel to my destination. The kicker is that GYG charges me $146.99 for the transport, but the airport taxi is a flat rate of $55 Euros to the center of Rome. Even with the conversion it is overpriced. I will never book anything in future with GYG. Be smart and use their competitors. They couldn't even get their own activity provider to answer emails, chats or pick up the phone! Camille