Don't ever use this Company
I would like to advise everyone who is planning to go visit the La Maddalena Arquipelago With this company should be very careful… in August this year 2024 I went with my family in Sardinia, we flew from Ireland, before our visit in Sardinia we book a tour with then. the booking was made by GET YOUR GUIDE few months earlier. once in Sardinia we notice was a terrible weather, honestly a huge storm hit the balearic island In Spain and destroyed Mayorca. Our tour was booked for 15 of August departing from Palau. on the 14 me and my family (wife and kids the youngest is 4) we decide to call the company because the weather was really scary, we receive few alerts in our phones about the storm was on the way to hit the area of La Maddalena, we check on line and we discover the Italian Government was announcing not board in boats because of the storm. I call straight away the company in question in London, after explain everything to then, send pictures and prints from our phones they decide to GIVE us a opportunity to board on 17 of August, basically 2 days after the storm. on 17 of august we was driving to Palau to get on board when we get caught in the middle of hoge thunderstorm and hailstorm, we go stuck in the middle of a motorway and then under a bridge. after 45 minutes we successfully got lucky to get back to our hotel. once in there I called the company and explain what happened. everybody was in shock and the kids was sad because we lost our tour. I request for refund as we never get the chance to reach Palau, because all area was under the ice and water, we sow in all news on the Italian TV. this company refused to give us back our money as we never got in the boat. they are covering they self behind some polices they say its not possible to refund anybody. so if you or your family is in trouble doesn’t matter if you gonna die in the boat doesn’t matter if oyur kids are stressed and disappointed they don’t care IN THE SAME WEEK O BOAT SINK IN ITALY, not to much far away few people are dead now and should I risk my family life ??? terrible company don’t go on board with then …..
Date of experience: 15 August 2024
2 months ago
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