I recently had an unfortunate experience with GetYourGuide during a trip to Koh Samui. Due to food poisoning, we had to reschedule a planned boat trip. Despite explaining the situation in detail and confirming that the tour provider was willing to issue a refund, GetYourGuide maintained a strict stance on their 24-hour cancellation policy, refusing to provide any reimbursement. As non-locals dealing with a medical situation, the lack of flexibility was disappointing. This experience serves as a reminder to be cautious when booking through third-party platforms, as their policies may not align with those of the actual service providers, even in extenuating circumstances.