I recently booked a full-day sailing trip through GetyourGuide, and it turned out to be a complete disaster. On the day of the trip, the weather was terrible—strong winds and heavy rain—so we no longer wanted to go. We hoped to either reschedule the trip or get a refund. However, things went downhill from there. When we arrived at the port, there was no one there to greet us. We had already tried canceling the trip the day before through their website, but there was no cancellation option available. We called customer service, and they told us we needed to speak to the person in charge of the boat. When that person finally showed up, he said we had to send an email. We immediately sent the email and waited for a response, but in the meantime, the boat left without us. We called customer service repeatedly and got no clear answers about how the situation could be resolved. In the end, we lost both our money and the trip. The staff was completely unprofessional and showed no interest in helping us. They seemed only concerned about taking our money, without any care for our safety or satisfaction. Not only did they decide to go ahead with the trip in dangerous weather conditions (while every other agency had canceled their tours), but they also made no effort to accommodate us or offer any solution. These people are truly the worst! They ruined our mood and completely ruined our day. I would never recommend GetYourGuide to anyone.