Booked a tour in Lisbon a week before and paid. Driver never arrived . Could not reach supplier or Get your guide on the phone. Eventually got hold of driver , he said he had no such booking. Get your guide says he picked up somebody else with same surname. Which is an absolute lie. We were early and waited 40 min past pick up time . there was no driver picking anybody else up, in anyway my surname is unique and there is no way he picked somebody else with same surname up. Get your guide could not rearrange another driver, even for the same tour for the next day . Said they will refund me in 5 business days. Not very helpful when i only had the weekend in Lisbon, all other tours were full and i wasted over an hour of my short time there. I understand things go wrong, but i expected better from Get your guide to sort it out. WILL NEVER USE THEM AGAIN. It is when things go wrong that you need a trusted tour operator