Payment Cards Are Not Secure In The Account I am writing this review to make others aware that they should not link a payment card to their GetYourGuide account. This company has not got the relevant security features in place to keep your payment card from being used for fraudulent transactions in the case someone gains access to your account. I woke up this morning to find four fraudulent transactions made from my GetYourGuide account to the same tour company for various numbers of tickets totalling £420. The saved card in my account had been used and no security measures had been triggered asking me to confirm I was the one making the transactions despite the log in not being from a known device. Each of the transactions had then immediately been cancelled, and had been refunded as store credit instead of being refunded back to my payment card. It is unclear whether the cancellations were automated or done by the fraudster? On waking up and discovering this I immediately changed my account password within the app and removed the payment card to stop any further fraudulent transactions being made. Next I used the app's help chat to raise the issue with their team and ask for support in getting the fraudulent charges refunded to the original payment card. I was advised that they would raise the issue with the relevant internal team. Within minutes an insufficient stock response replied to my email saying that they won't look into it further or action the required refund. I deem this entirely unsatisfactory. Finally I contacted American Express to make them aware of the fraudulent charges and seek their advice on the next steps which include escalating the issue to a formal fraud claim. My expectation was that your fraud team would be able to see the quick succession of ticket purchases and cancellations mark these transactions out as suspicious, and track the IP address from which the orders came. However, I'm now not even sure if fraud on your platform is being escalated correctly, yet alone having the correct security implementations in place to stop it. I have now seen many similar experiences online. My expectation is the following: Any store credit codes created as part of the cancellation refund process are revoked immediately. If that store credit code has already been used, those bookings are cancelled and the account that used them suspended alongside a criminal investigation. The refunds are returned to my payment card I do not accept that GetYourGuide cannot refund the money taken from my credit card - a full refund is the minimum I expect. I would also like to see a thorough investigation to make sure this scam is not perpetrated against anyone else via the platform. I will update this review with any relevant information regarding how the issue is handled by GetYourGuide.