My wife and I scheduled a private guide in Marrakech for our first day in Morocco. We waited for the guide to show up and after not showing we contacted Get Your Guide. They reached out to the guide and then informed us that the guide was canceling on us. My disappointment with Get Your Guide came the day after when I wanted to leave a review on their platform warning others about this guide and their cancelation on us after the scheduled meet up time and could not. This tells me that a review of a guide that does not show up reflects poorly on Get Your Guide’s vetting process therefore they don’t let you leave reviews like that. It’s hard to trust a platform when there is no true transparency with the service they provide. It made the first day of our vacation extremely stressful having to find our way around a city we thought we’d have a guide for. Going to use Viator from now on as we’ve never had any issues with them.