I used GetYourGuide two times during my recent European trip and can compare it with similar services, such as Viator, Tiqets, and Headout, that I also used during this trip. I found GetYourGuide to be rather subpar. First, their tour guides were the least interested in their audience. It seems that GetYour Guide works with the least experienced local agencies. Also, their Customer Service is hardly accommodative at all. I contacted them multiple times, due to the double booking that happened when the communication line got frozen. They declined to cancel the second booking and insisted on a voucher instead. They could not even figure out the duration of this voucher. I had to correct 3 different associates who misread their own policy. The overall impression was that Customer Service was there only to deflect any critique.