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DJnErinH
HORRIBLE COMPANY WITH BAD CUSTOMER SERVICE!!!! This is the most unethical company I have ever dealt with. They took almost $1,200 from me and refuse to refund it or even ANY of it. We booked an excursion for our family that was on a cruise. Well they didn’t give us the time for the event until after it was booked. Which didn’t align with the cruise ships time. We tried to make it on time but were unable to make it. We called and left messages with no call back. So they wouldn’t get us in on the excursion so we were left at port with our whole family just walking around. We were able to chat and email but they refuse to give us our money back. Every company we’ve ever booked with offered transport or assistance to getting to the destination but not this company. And since we booked for a family of 15 they wanted $430 to take a 15 minutes ride to the destination. Most reputable companies would offer some sort of refund especially when they weren’t able to offer any portal of the tour.
3 weeks ago
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GetYourGuide has a 1.3 average rating from 280 reviews

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