I'm writing to express my disappointment and frustration with GetYourGuide I booked the Caribbean Island Hopping & Portobelo Fort excursion and was thrilled about the prospect of visiting several islands. However after taking a 3 hour drive across the country, rough seas and pouring rain greeted us at the venue. It would've been unsafe and irresponsible to continue the tour at this point and we were told there's no refund and we were leaving in 2 days time so a reschedule wasn't possible either. After going back and forth with management, I was over it and my $300 usd seems to have gone down the drain. I would not recommend this tour to anyone.I was promised a call back or email, but they have yet to get back to me. Very unprofessional service. People stay away from these thieves .