Booked a trip in Koh Samui through Getyourguide. Turned up at 8.30am, 1/2hr before the designated meeting time of 9am, waited until 9.15am, nothing, no one turned up and no one tried to contact us. Eventually managed to get a representative at the company that finally said the guide wasn't coming and cancelled the trip - at that point we were just left stranded. Told us that the guide would phone us to explain but that never happened. They tried to rearrange for the afternoon but we were on a cruise so the times were impossible for us. They did refund us and I appreciate it wasn't exactly their fault but it is their responsibility to ensure the guides turn up and keep in contact. We were literally left deserted. Very disappointed with Getyourguide