I ordered two Billie Tall Hats and they never arrived. I only realized that something went wrong when I got an email from Gigi Pip asking me to review the hats that I never received. I really wanted the BLACK Billie Hat and I was so disappointed when I was told there are no more to replace the one I already purchased (in size 59), but I can select another hat, I was told yesterday. I tried to accept that fact that I would not get the Black Billie Hat that I wanted, and did as suggested, and selected another hat and let them know the one I wanted yesterday. Gigi Pip seemed to ignore my request after I made my selection. Then I sent a message today about the new hat they said I could have sent and also asked them to send the package where would need to sign for it to make sure I get it, and without communicating with me at all, they simply sent me a PARTIAL refund on the Black Billie hat that I never received. I have purchased hats from Gigi Pip in the past and have not had a problem receiving them. But this experience makes me not want to every purchase from them again. From looking at other reviews, it seems there IS a problem with their shipping department and when things go wrong, Gigi Pip does what is best for THEM and not the CUSTOMER. I paid extra to make sure my two hats were sent, but I still have nothing! So sad.