I have quite a few of your hats. I ordered a blue headband to place on my Biege Rancher Hat and when I put it on it stained the hat with the Blue from the headband. I contacted GiGi Pip numerous times to get info on how to clean the hat or what to do for my hat. No response from anyone on line and I also tried leaving a Voice Mesage on one contact number I found. So disappointed considering I bought the Hat and Headband from GiGi. I would think that not only do you sell hats but should help customers if there's a problem with the products. Not good customer Service. OR add some cleaning options on your site.