I ordered the Sal Bucket Hat from the retail store on 2/21. I was thrilled they had one, because it was not available online and I needed it by 2/28. The sales person assured me that I’d get it in time. I realized on 2/25 that it had not shipped yet. So I called the store at 11:30am. There was no answer and it went to voicemail. I did not receive a call back. I called again later and was told that they would look into it and get back to me. No one got back to me. I called again. No answer. So, the next day, I started chatting online with their customer service. I was told again that they would look into it. Several hours later, I checked in again. No one replied until the next day. They said they we’re sorry that the hat was never shipped and would be sent soon. I asked for expedited shipping and also a manager. But, did not hear back. I believe it was 2/26 when I received a shipping email. It was not expedited (because I needed it by 2/28). Instead, it was sent first class mail. Again, I asked to speak with a manager. The manager finally replied and said that she looked at the background on my case and agreed that my customer service experience was not up to par. So she gave me a $25 credit on a future purchase. I explained to the manager (in a text) that I needed the hat by 2/28. And since I would not receive it in time, I had to buy a different hat. I asked that instead of a credit, could they deduct something from the price of the hat. But, she did not reply. In fact, she till has not replied, almost a week later. I finally received the hat on 3/3. It is beautiful. But, I still had to buy a different one for 2/28. Gigi Pip has lovely hats. But, I wish their customer service was better.