Hi Gigi Pip Team, I’m reaching out as an unsatisfied customer regarding a recent experience. I originally purchased a hat that ended up being two sizes too big. I went online to exchange it for the correct size, but instead of a straightforward exchange, I received an email with a store credit. I used that credit to purchase a different hat in the correct size but had to pay more out of pocket. Shortly after placing that new order—literally within an hour—I received an email saying the same hat I just bought at full price was now on sale. I reached out to customer service that same day to ask if the sale price could be honored, but I haven’t received any response. To top it off, when the new hat arrived, it was only partially wrapped in plastic and the front of the brim looks used or damaged. Overall, this experience has been disappointing. I really love your brand and was excited about my purchase, so I’m hoping this can be resolved. I’d truly appreciate your help in making this right. Thank you