I have 5 hats, 2 straw and 3 wool felt. I love them all and get compliments EVERY time I wear them. The last one I bought was what is referred to as "blemished" but it hardly was. It was a size 57cm but I wear a 55cm. I contacted GP and was promptly told that I could size it down with the velcro under the inner band (duh-I knew this already-but forgot it). It worked of course! The had didn't come with a band so wasn't sure if I should buy the 55 or 57cm, and promptly, again, GP recommended the 55cm. It worked so well I didn't need to use the inner band sizer. I've had nothing but amazing customer service from GP and they are always helpful, very kind, very knowledgeable and just all around a great company. Obviously, I will ship there again!! LOVE THEM!!