I will never, EVER use Global Airport Parking again!!! Used them once & I’m back to The Parking Spot. The Parking Spot NEVER let me down. But I wanted to save around $10 & heard of Global Airport Parking & was mistakenly told a shuttle to the airport, too. Their website showed Holiday Inn Express-Grapevine as a "Favorite" & Holiday Inn states the shuttles ARE available. So, I booked their "Favorite" that stated their shuttles were available. BUT NO SHUTTLE SERVICE AVAILABLE IN THE MORINGS!!! The receptionist said they haven’t had a morning shuttle for OVER a month! So, at 5:30am I had to find my own way to the airport! I am 68 years old & have never used Lyft or Uber. Conveniently the receptionist had a card for a service to call for a ride (who is probably making a mint with them not providing a shuttle). I had to call & use them if I wanted to get to the airport for my flight! Cost was $40 + tip. In the end, it cost me over $32 more by going with Global Airport Parking vs The Parking Spot. Along with the ANXIETY of getting a ride at 5:30am to the airport!! Both Holiday Inn & Global Parking stated the service is for “parking only”, not to get me to the airport. That is just complimentary when available. I thought I was paying for parking & a ride to the airport. NOT SO WITH GLOBAL!! They provide PARKING only!