Booked a mattress removal from my apartment about a month in advance, in preparation for an interstate move. Partner called the day before to try to confirm exact time (we were given a window of 8 am - 12 pm upon booking) and was told to call back the day of. The morning of pickup, he left early (we were no longer staying at the apartment, but about a 20 minute drive away) to be at our apartment by 8 am. He called again at 9 am and reached the woman who would be picking up our mattresses. She seemed unaware that she had our pickup that day, mentioning she had received confirmation of the request a month ago but hadn't been tracking it in her schedule for the day. She said she could come, noting it would likely only be at 12:30 pm, and asked if my partner could move the mattresses outside for her to more easily pick up, even though we had specifically paid for movers to come into the apartment to take the mattresses out for us.. NOT an ideal situation to have to micromanage a service like this, especially one booked well in advance and coming in the midst of an already hectic move. Would not recommend this company to others.