Yesterday a single loader arrived. My request stated that a full-sized bed with wooden frame, dresser and mirror for dresser were located on the second floor. As these 2nd floor items could not be handled by a single person, a new pick-up date was scheduled. Two very nice young men arrived today. They had seen photos that I sent but said they would need to disassemble the wooden bed frame which would have an additional charge. Finally, when I mentioned the bed downstairs (that was included in the instructions) to be relocated upstairs, they said that was not in the listing of items and would have required an additional labor charge at $60. an hour, with a minimum of one hour. They agreed to take the mattress upstairs but my disabled husband and I will have to find additional help to have the adjustable base taken upstairs. Seems like a lot of bait and switch.