I received a quote for removal of a mattress and a bookcase. When loader arrived, they arrived without any professional moving and packing equipment, resulting in a mess of wood chips and dust in the hallway of my apartment building. They also damaged the elevator of the apartment building as the bookcase was not padded, resulting in a $400 charge from my building. The loaders charged me $40 more than the upfront quote for the removal of two items. BE AWARE THAT THEIR UPFRONT GUARANTEED PRICING IS NOT GUARANTEED!!!! The new charge was not communicated to me until AFTER everything was done and they refused to leave without payment, with NO EXPLANATION OF THE EXTRA COST. I contacted LoadUp customer service and they refused to take accountability, saying that it was a "connect" order. It is fraud and false advertising at the very least. At every stage of the process they told me my "Loaders" and LoadUp Team were on their way, which led me to believe they would take accountability for the actions of their team. BE AWARE WHEN GOING THROUGH LOADUP THAT THEY DO NOT TAKE RESPONSIBILITY FOR THEIR CONTRACTORS! you may end up with responsibility for extra costs with no explanation, and for damages to your property during removal.