I was charged as soon as I booked. I ended up needing to cancel my request for pickup and was told that I would still be charged 20% even though I canceled a full 2 days in advance. There is nothing on the website or information that was sent to me about a cancellation fee. Part of the reason I picked LoadUp was because I was worried I would have to cancel and it specially says on the site to just call at least 24 hours in advance. I would have been fine with the fee if I had known in advance. It just seems sneaky and purposefully hidden.
1 year ago
LoadUp has a
4.6
average rating
from
5,619
reviews
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