PLEASE BE AWARE OF LOADUP. There's a reason their prices are so low. Before you make the decision to employ Loadup, please be aware of what they really are: they subcontract all of their jobs to whoever will complete the delivery. This means that when you book your pickup time and day, they do NOT have a team ready for you until the day of, and in my case, my order was entirely dropped AFTER it was assigned. Any of their loaders can choose to drop your order even after they take it. It is a COMPLETE toss up as to whether or not your order will be fulfilled. In addition, since you prepay, you will lose 50% of your price should your order not be fulfilled. Customer service is non-existent as well, and you may receive conflicting messages through automated services. That's how this business makes their money - subcontract, automate, with zero guarantee. You will not get a human to actually help your case if you run into trouble - you are on your own here. Please find a reputable local junk removal company and build relationships with them instead. Do not be fooled by the fancy website, the reviews, and the pricing online. Do your research on this company and you'll see the many complaints about the same issue, and also be warned that because of the nature of their business practice, your loader is not guaranteed to be experienced or even capable of removing the items themselves - if they even show up. This is a company posting your job as a daily gig for anyone who wants to make an extra buck. There are no standards and you are gambling with your time and money.