We had a pretty crappy experience from start to finish with loadup. We hired them to put together some furniture - three bed frames, 6 nightstands and two couches, for our new home. Two gentleman arrived and took about three hours to put together the first couch, so we knew this was going to be a long process. They completely messed up the couches (parts were on backwards, the filling for whatever reason they removed and replaced creating a super bumpy finish, etc). 9 hours later, they still hadn’t finished two of the bed frames along with two of the night stands so we sent them home as it was getting really late, and we have three children. We ended up messaging the couch vendor asking what we can do to fluff up the cushions and they ended up sending us a new couch, which my husband put together. It took him, and I kid you not, 25 minutes to put it together by himself - what took two people three hours (and incorrectly, no less). We still tipped them quite a bit as we felt bad they had been here for so long. We were super busy with the move (we moved to Florida from Canada, so not a small move) while still working, so I hadn’t had a chance to email loadup and give this account of my experience. Finally, I got an email on May 2nd asking for feedback on our service and I told them what happened. They offered me a discount on my next service with them which I definitely wouldn’t need again from them. I told them that what I think would be fair is a refund for what I paid for that wasn’t completed (two bed frames and two night stands). I don’t think that’s unreasonable - when you pay for a service, it kind of makes sense that you get said service, right? Apparently not, because I didn’t let them know within 24 hours (during a move to a new country with three kids - I’ve been a tad busy). I told them this and got no response - so clearly they only want feedback that’s positive and won’t do anything with the negative. They also clearly don’t stand behind their service and have terrible customer service - so maybe they’re fine for junk removal but I certainly wouldn’t recommend for furniture assembly. They caused way more stress, when we got this service to help alleviate it in the first place.