I get that scheduled times can't be guaranteed, but when the driver doesn't START heading our way until 45 minutes after the 4 hour appointment window and doesn't arrive until 3 and half hours after the 4 hour window, then what is the point of scheduling an appointment window at all?! And to top it off, sending folks that essentially resembled the Beverly Hillbillies all the way from Trenton, NJ to the Poconos is craziness. A middle-aged husband and wife team to fight with some large furniture, God bless their souls they pulled it off, but I am very skeptical that much of the furniture arrived at it destination intact. They arrived with their smallish trailer already half to 2/3 full and had to breakdown some items already on the trailer in our driveway to make room for our things. Also them taking it to Goidwill in Trenton when I had made arrangements with local Savation Army for drop off was a surprise that should have been mentioned prior. I didn't so much care, but others might. Overall did the job, but not the best experience.