Horrible experience. Showed up hours after the 12-3pm window, and only because I called to find out where he was. Worker said he accepted the job but got his days wrong. I was not flexible with my removal date, and dispatch did not find me a different remover. He showed up hours later and did not have the proper tools to remove my items. He had to use our carts and my boyfriend had to help remove all the heavy items. The next day we found that he had thrown all of my furniture into the dumpster at my apartment, which I had told him was not allowed (the reason I hired removers in the first place). Not to mention load up advertises as a donation service. My furniture certainly did not make it to anyone in need, in addition to making me out of compliance with my lease. When contacting load up they wouldn’t even refund my money after all of this. Highly would recommend staying away from this company.