I would use the service again. I do recommend that you be extremely clear about exactly what you need moved, how heavy the items are, etc. I told I needed help unloading a big truck full of furniture into my home. Hello The first loader they sent me had a helper who was just a kid and not able to help very much. In this case, I had some really heavy items, so they couldn’t complete the job and broke a very expensive piece of artwork in the process. Also damaged a doorframe. Load up customer service was great though. They sent out a team of loaders the next morning that were able to move the items efficiently. Everyone who I encountered was very courteous. It wasn’t a seamless encounter, but I feel like the company really does try to make it right as best as they can.