I requested some assistance moving large boxes from one building to another and LoadUp failed to show up. I got nervous after I hadn't heard from anyone for a while, so I reached out via phone call which went absolutely no where. There is no point in having a business phone number if you're never going to use it to communicate with customers. I received a text the morning of my delivery letting me know that my services were going to be delayed, and gave the team a window that I would be unavailable. Hours go by with no response, so I reached out again, and the team let me know that the expectation is that customers are available for a 12 hour window!? I'm sorry, but asking working people to be available for 12 hours with only a 30 minute warning in completely outrageous! What a HORRIBLE experience. Do better LoadUp.