Although the initial interaction to schedule the pick-up and the actual pick-up with Tim was great, the in between was confusing and questionable. Tim maintained contact with me while I was waiting for his arrival and let me know they were running very late due to a customer with add-ons. Due to the potential lateness, we agreed to have him pick it up early the next morning. I received a text from LoadUp asking of the status and I explained what Tim and I had discussed. Whoever was on the other side of the text told me to reschedule and someone else would have the opportunity to grab it. As I had confirmed Tim coming in the morning, I did not want to do that. He arrived and quickly discovered that his order for my pick-up was no longer on his schedule. He was able to get it back and completed the pick-up promptly. I felt there was a disregard for professional protocol in trying to give the job to another.